Problem Solving Training Course - The Functional Resonance Analysis Method (FRAM)

Event Date
Monday, 10 April 2017


10–11 April 2017


12–13 April 2017



The Human Factors and Resilience Stream at CHRIS is excited to offer two 2-day problem solving training courses using Functional Resonance Analysis Method (FRAM), to solve everyday problems in healthcare. FRAM is used both retrospectively and prospectively to improve systems to ensure quality and patient safety. It is particularly useful for developing effective ways to accomplish everyday work under varying conditions.

Bring your workplace problem and a laptop, and be guided through the FRAM approach by one of the most experienced experts in the field.


The course is suitable for clinicians, risk managers, quality coordinators, and other healthcare professionals who are interested in exploring a new method to solve a problem in their workplace. This is an introductory course; no previous experience with FRAM is required.

Attendees are encouraged to bring a workplace problem and be guided through the FRAM approach.


Standard: $1000

Full-time students: $800

Early Bird: $800 if you registered by 17th of March.

The course fees cover teaching, handouts, course notes, morning and afternoon tea, and lunch.


The Centre for Healthcare Resilience and Implementation Science (CHRIS) is situated within the Australian Institute of Health Innovation (AIHI) at Macquarie University. AIHI is a health services research institute, where 100 health services researchers and post-graduate students collaborate on projects to improve safety and care for patients. The work of AIHI is internationally recognised, with over 170 peer- reviewed  publications  and  research  income  of  more than $24.8M per annum.


Jeanette Hounsgaard, MSc, BSc (Mechanical Engineering), is the deputy manager and training developer at the Centre of Quality, Region of Southern Denmark. For more than 30 years she has worked in Quality and Risk Management. For the last 7 years, she has worked together with Professor Erik Hollnagel  and  colleagues  in  Denmark  and internationally, using the FRAM in the clinical practice to analyse adverse events, to prepare risk assessments and to improve healthcare quality by changing the design of systems.


To register for a course please follow the registration links below.

10–11 April 2017

12–13 April 2017

For detailed course information



Macquarie University Campus Level 6, 75 Talavera Road

North Ryde, Sydney, 2109, NSW


Dr Robyn Clay-Williams T: +61 2 9850 2438


Ms Teresa Winata T: +61 2 9850 2472