Dr Valentina Lichtner

Contact Details
+61 2 9850 2432

Degree (Econ), MSc, PhD

Valentina Lichtner is a Marie Curie Fellow in UCL School of Pharmacy. In 2017 she was awarded an EU Marie Skłodowska-Curie Global Individual Fellowship to deliver research on Resilience, Mindfulness and Medication Safety with Electronic Systems (MindSElS). The three year project explores the impact of electronic medicines management systems on individual and collective mindfulness in hospital settings, with studies across five countries in Europe and Australia. It is a collaboration between UCL School of Pharmacy and the Australian Institute of Health Innovation at Macquarie University, under the supervision of Prof. Bryony Dean Franklin and Prof. Johanna Westbrook.

Valentina has a PhD in human-computer interaction and a background in user-centred design, software engineering and economics. Her research is interdisciplinary, across the fields of health information systems, user-centred design and decision making. She understands information systems through lenses of sociotechnical change, complexity and social cognition. She has conducted in-depth ethnographic studies of healthcare settings, such as GP clinics, hospital wards and a walk-in-centre, to understand the consequences of introducing health IT; she observed hospitalised elderly patients and their interactions with clinicians in view of designing a new decision support system. In the UK she was a researcher in the national evaluation of two initiatives of the NHS National Programme for IT (NPfIT) – the NHS Care Records Service, and the Electronic Prescription Service (2009-2011). These projects led to further investigations in the sociotechnical practices associated with new technology for medicines’ supply and use (the Delivering Digital Drugs project – 2014-2017), and a knowledge exchange with NHS England/NHS Improvement for the analysis of patient safety incidents related to medicines and IT reported to the NHS National Reporting and Learning System (NRLS).   

She is currently on an extended research leave from Leeds University Business School where she is a lecturer in information management. Her previous positions include research posts at City University London, the London School of Economics Information Systems Group and Warwick University International Institute for Product and Service Innovation, and a senior research fellow position at the University of Leeds School of Healthcare. 

Her research has been published in BMJ Quality and Safety, BMC Medical Informatics and Decision Making, BMC Health Services Research, International Journal of Medical Informatics and Health Informatics Journal, and presented at international health informatics and information systems conferences. 

University role
Visiting Fellow

Dr Lichtner's publications are available through the UCL and UoL repositories.